Logistics Policy

1. Scope of This Policy

This Logistics Policy applies to customers placing orders, vendors listing products, delivery and return logistics, local/city/state/national deliveries, third-party courier deliveries, vendor self-delivery orders, and SarchBazar-assisted fulfilment where available.

2. Logistics Model

2.1 Vendor Self-Delivery

Some vendors may deliver products directly to customers using their own delivery staff, local delivery partners or store-based fulfilment systems.

2.2 Third-Party Courier Delivery

Orders may be delivered through third-party courier companies, logistics aggregators or hyperlocal delivery partners.

2.3 SarchBazar-Assisted Delivery

Where available, SarchBazar may assist in arranging shipping, pickup, courier booking, tracking support or delivery coordination.

2.4 Customer Pickup / Store Pickup

In certain cases, customers may collect the product directly from the vendor's store or designated location.

2.5 Digital / Service-Based Delivery

For digital products, subscriptions or service bookings, delivery may happen electronically through email, dashboard access, download link or service confirmation.

3. Serviceability

Delivery availability depends on buyer/vendor location, product category, courier partner coverage, product size/weight, regulatory restrictions, payment method, weather and other conditions.

SarchBazar may not be able to deliver to all pin codes, cities or regions at all times.

4. Shipping Charges

Shipping charges may vary depending on product category, weight, delivery distance, seller/buyer location, courier charges, delivery speed and promotional offers. Charges will be displayed at checkout. Shipping charges may be non-refundable once shipment is initiated.

5. Order Processing Time

After an order is placed, it may go through payment confirmation, vendor acceptance, stock confirmation, quality check, packaging, invoice generation, courier assignment and dispatch. Orders placed on holidays may be processed on the next working day.

6. Estimated Delivery Time

Indicative delivery timelines:

• Hyperlocal / same city: 1 to 3 working days
• Within state: 2 to 5 working days
• Interstate: 4 to 10 working days
• Remote area: 7 to 15 working days or more
• Customized / made-to-order: As mentioned on the product page
• Digital services: As per service-specific timeline

These timelines are estimates and not guaranteed unless expressly confirmed in writing.

7. Order Tracking

Where tracking is available, customers may receive tracking details through SarchBazar account dashboard, SMS, email, WhatsApp, courier partner link or vendor update.

8. Delivery Attempt

Customers are expected to provide complete and accurate delivery address, correct mobile number, be available to receive the order, respond to delivery calls, inspect packaging before accepting delivery, and share OTP only after receiving the package.

If delivery fails due to customer unavailability, incorrect address or refusal, the order may be returned and re-shipping charges may apply.

9. Failed Delivery and Re-Attempt

Courier partners may attempt delivery more than once. If delivery fails after reasonable attempts, re-shipping may be chargeable, refund may be processed after deducting shipping charges, and COD access may be restricted.

10. Customer Responsibilities

Customers must ensure accurate delivery address, active contact number, clear delivery instructions, package condition check at delivery, and immediate reporting of damaged or tampered packaging.

11. Vendor Responsibilities

Vendors must ensure accurate product stock, timely order processing, safe packaging, correct product shipment, product quality matching listings, accurate weight/dimension declarations, and compliance with applicable laws.

12. Packaging Standards

Products must be packed appropriately for product type, weight, fragility, weather conditions, distance and tamper resistance. For packaged commodities, sellers should ensure MRP, quantity and other required declarations are properly displayed.

13. Restricted or Prohibited Products

SarchBazar may restrict or prohibit shipment of illegal goods, hazardous materials, explosives, weapons, narcotics, counterfeit goods, stolen goods, products violating IP rights, and unsafe products without permission.

14. Damaged, Missing or Wrong Product Delivery

If a customer receives a damaged, missing or wrong product, they should report within 24 to 48 hours of delivery with Order ID, photos/video, invoice and description of the issue. After verification, appropriate resolution will be offered.

15. Return Pickup Logistics

Return pickup depends on product eligibility, return window, courier availability, vendor policy, product condition and location serviceability. If return pickup is unavailable, the customer may be asked to self-ship.

16. Replacement Delivery

Replacement may be offered where product is defective, wrong, damaged in transit, missing parts, or approved by vendor. If replacement is unavailable, refund or platform credit may be offered.

17. Special Category Products

Perishable, fragile, customized and large/heavy products may have special logistics rules including limited delivery areas, special packaging requirements, additional delivery charges and restricted return eligibility.

18. Cash on Delivery

COD may be available for selected products, vendors and locations. SarchBazar may restrict COD for high-value orders, repeated failed deliveries, high-risk locations or suspicious activity.

19. Delivery Delays

Delays may occur due to weather, traffic, holidays, courier delays, vendor dispatch delay, incorrect address, regulatory checks, strikes, natural disasters or technical issues.

20. Force Majeure

SarchBazar shall not be liable for delay or non-performance caused by events beyond reasonable control including natural disasters, pandemics, lockdowns, riots, war, strikes, government restrictions or cyber incidents.

21. Changes to This Policy

SarchBazar may update this Logistics Policy from time to time. Continued use after updates means acceptance of the revised policy.