Privacy Policy

1. About SarchBazar

SarchBazar is a digital marketplace and social commerce platform designed to support customers, vendors, businesses, sellers, founders and local-to-global commerce opportunities.

2. Information We Collect

2.1 Information Provided by Users

We may collect information that you voluntarily provide, including:

• Name, email address, mobile number, address
• Login credentials and profile details
• Business name, shop name, GST/tax details
• Product listing information
• Bank or payout details, where applicable
• Order, delivery and billing information
• Customer support messages, feedback and complaints
• Documents submitted for verification or onboarding

2.2 Buyer and Customer Information

When a customer browses, registers, places an order or interacts with sellers, we may collect customer name, contact number, email, delivery/billing address, order history, wishlist, cart details, payment status, reviews and feedback.

2.3 Vendor, Seller and Founder Information

For vendors, sellers and founder accounts, we may collect business name, contact details, business category, product catalogue, pricing, business documents, bank/payout information, seller performance data, sales data and subscription details.

2.4 Payment and Transaction Information

When payments are processed, we may collect order ID, invoice details, payment status, transaction ID, amount, refund status and billing details. We do not store full card details or sensitive payment credentials unless permitted by law.

2.5 Automatically Collected Information

We may automatically collect IP address, device type, browser type, operating system, pages visited, search queries, products viewed, clicks, cart activity, approximate location, cookies and error logs.

3. How We Use Information

We may use collected information to:

• Operate and improve SarchBazar
• Create and manage user accounts
• Onboard vendors, sellers and business users
• Process orders, payments, cancellations and refunds
• Enable delivery, logistics and customer communication
• Provide vendor dashboards and marketplace analytics
• Personalize product recommendations and shopping experience
• Verify vendors, businesses and marketplace participants
• Prevent fraud, fake orders, fake listings and misuse
• Provide customer support and grievance redressal
• Send service updates, alerts and promotional communication
• Comply with legal, tax, accounting and regulatory obligations

4. Legal Basis and Consent

We process personal data based on consent, contractual necessity, legal obligation, legitimate business purpose or other lawful grounds. You may withdraw consent where legally applicable by contacting us.

5. Cookies and Tracking Technologies

SarchBazar may use cookies, pixels, tags, local storage and similar technologies to keep users logged in, remember preferences, improve performance, understand user behaviour, personalize recommendations and prevent fraud.

Users may control cookies through browser settings. Disabling cookies may affect login, cart, checkout and other platform features.

6. Sharing of Information

We may share information with:

• Vendors and sellers for order fulfilment
• Payment gateways and banks
• Logistics, delivery or fulfilment partners
• Technology, hosting and cloud service providers
• Analytics and advertising partners
• Customer support tools
• Verification and fraud prevention providers
• Government, court, regulatory or law enforcement authorities where required

We do not sell personal information in a manner that violates applicable law.

7. Vendor and Buyer Data Sharing

SarchBazar may share limited buyer information with sellers or vendors to complete orders, delivery, customer support and complaint handling. Vendors must use buyer data only for order fulfilment and lawful marketplace-related purposes.

8. Public Listings and Marketplace Visibility

Certain information may be publicly visible, including vendor shop name, business profile, product listings, prices, ratings and reviews. Users should avoid submitting confidential information in publicly visible areas.

9. Reviews, Ratings and User Feedback

Reviews and ratings may be publicly visible. SarchBazar may moderate or remove reviews that are fake, abusive, defamatory, misleading or in violation of platform policies.

10. Payments, Refunds and Billing

Payment-related information may be processed by payment gateways, banks or financial service providers. Refunds, cancellations and payment-related issues are governed by the applicable Refund Policy and Terms of Use.

11. Advertising and Promotional Communication

SarchBazar may use your information to send order updates, account alerts, product recommendations, offers and promotional campaigns. You may opt out of promotional communication where available.

12. Data Security

We take reasonable security measures to protect information including access controls, secure hosting, encryption, authentication controls, monitoring and fraud detection. However, no method of internet transmission or electronic storage is completely secure.

13. Data Retention

We retain information for as long as necessary for account management, order history, legal compliance, tax records, fraud prevention, dispute resolution and security purposes. When information is no longer required, we may delete, anonymize or securely archive it.

14. Your Rights

Subject to applicable law, users may have rights including:

• Right to access personal data
• Right to correct inaccurate or incomplete data
• Right to withdraw consent
• Right to request deletion or erasure
• Right to grievance redressal
• Right to opt out of certain promotional communication

15. Children's Privacy

SarchBazar is not intended for users below the age permitted by applicable law. We do not knowingly collect personal data from children without proper consent.

16. Third-Party Links and Services

SarchBazar may contain links to third-party websites. We are not responsible for the privacy practices of third-party websites or services.

17. International Data Transfers

Where personal data is transferred outside India, we will take reasonable steps to ensure such transfer is carried out in accordance with applicable laws.

18. Grievance Officer

For privacy-related questions, data requests, complaints or grievances, you may contact:

Company: Talkfever Social Media Limited
Address: 18B, Basant Vihar, City Centre, Gwalior, Madhya Pradesh, India
Phone: 02269621912
Email: info@talkfever.com

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated Privacy Policy will be posted on this page with a revised "Last Updated" date. Continued use of SarchBazar after updates means you accept the revised Privacy Policy.