Refund Policy

1. Scope of This Refund Policy

This Refund Policy applies to product purchases, vendor-first marketplace orders, digital shop services, seller/vendor subscription packages, Founder First packages, social commerce tools, advertising packages, service bookings, order cancellations, product returns and replacements, and failed or duplicate payments.

2. General Refund Principle

SarchBazar operates as a marketplace where products and services may be provided by independent vendors. Refund eligibility depends on product category, vendor policy, order status, payment status, delivery status, return eligibility, product condition and applicable law.

3. Refundable Cases

A refund may be considered when:

• Order is cancelled before dispatch
• Product is not delivered within the permitted timeline
• Product is out of stock after payment
• Wrong product is delivered
• Product is damaged during delivery
• Product is defective and eligible for return
• Product received is materially different from the confirmed order
• Duplicate payment has been made
• Vendor fails to accept or fulfil the order

4. Non-Refundable Cases

Refunds may not be provided when:

• Customer changes mind after successful delivery (unless return is allowed)
• Product is used, damaged or altered by the customer
• Original packaging, tags, invoice or accessories are missing
• Return window has expired
• Delivery failed due to incorrect address or customer unavailability
• Customized or personalized product has been processed
• Digital service or subscription has been activated
• Product is marked as final sale or non-returnable
• User violates SarchBazar policies

5. Product Return and Refund Eligibility

A product may be eligible for refund if it is defective, damaged during delivery, different from the order, has missing parts, is expired, or is approved under the vendor's return policy.

Returned products must generally be unused, undamaged, in original packaging with all tags, labels, seals, invoice, accessories and freebies intact.

6. Category-Specific Refund Rules

Fashion, Apparel and Accessories

Fashion products may be eligible for return if unused, unwashed and returned with original tags. Innerwear, hygiene-sensitive items and customized fashion may be non-returnable unless defective.

Electronics and Appliances

Electronics may be eligible for replacement or refund only if defective, damaged or wrong delivery is reported within the required timeline.

Grocery, Food and Perishable Products

Perishable products may be non-returnable once delivered, unless damaged, expired or wrong product is delivered. Complaints must be raised immediately with photo/video proof.

Beauty and Personal Care

Beauty and hygiene products may be non-returnable once opened, unless defective, expired or wrong.

Customized Products

Customized or made-to-order products are generally non-refundable once processing begins.

Digital Products and Services

Digital products and activated services are generally non-refundable once access is provided.

7. Cancellation Before Dispatch

Customers may request cancellation before the product is dispatched. If successfully cancelled, a refund may be processed to the original payment method or issued as platform credit.

8. Refund After Failed Delivery

If delivery fails due to customer unavailability, wrong address or refusal, shipping and return logistics charges may be deducted. Refund may be processed only after product is received back and verified.

9. Replacement Instead of Refund

In some cases, replacement may be offered instead of refund where the same product is available and the vendor approves. If replacement is unavailable, refund or platform credit may be offered.

10. Partial Refunds

Partial refunds may be issued when product is partially damaged, some items in a multi-item order are missing, accessories are missing, shipping charges are non-refundable, or service has been partly delivered.

11. Vendor Package and Founder First Refunds

Before activation, a refund may be considered after deducting administrative charges. Once service activation or work has started, the fee may become non-refundable or partially refundable.

SarchBazar does not guarantee sales, customer traffic, profit or revenue. Refund will not be provided only because expected business results were not achieved.

12. Subscription Refunds

Subscription fees are generally non-refundable once the billing cycle starts. Users may cancel auto-renewal for the next billing cycle. Duplicate billing or technical errors may be refunded after verification.

13. Failed or Duplicate Payments

If payment is deducted but order is not confirmed, or duplicate payment is made, users should contact support with payment proof. After verification, the amount may be refunded, adjusted or issued as platform credit.

14. Refund Request Process

To request a refund, submit a request through SarchBazar's support channel with Order ID, registered contact, product name, reason, photos/video proof where applicable, and bank/UPI details for COD refunds.

15. Refund Timeline

Approved refunds will generally be processed within 7 to 15 working days from the date of approval, subject to bank, payment gateway and verification timelines.

16. Refund Mode

Refunds may be issued through original payment method, bank transfer, UPI transfer, platform wallet, platform credit, coupon or other approved method.

17. Fraud, Abuse and Misuse

SarchBazar may restrict refund, return or COD facility if a user is found involved in fake claims, repeated returns, fake orders, product switching, coupon misuse, chargeback fraud or marketplace manipulation.

18. Vendor Liability for Refunds

Vendors may be responsible for refunds caused by wrong product, defective product, fake product, misleading listing, delayed dispatch, poor packaging, missing item, expired product or legal non-compliance.

19. Changes to This Refund Policy

SarchBazar may update this Refund Policy from time to time. Continued use after changes means acceptance of the revised policy.